People, not products, make a difference
People make an experience good or bad.
Like many, we have sometimes sought professional help, only to be treated as a nuisance and dismissed or belittled without friendliness or compassion, a massive contrast to our experiences of the last two weeks.
However, the common factor in each scenario is people. The product or service you are buying does not matter that much. It's the people who deliver who make a difference.
We spoke to several consultants about C's hip, and unsurprisingly each had a slightly different take on the procedure, its efficacy and the aftermath. However, it usually came down to the same procedure, replacement hip, post-op treatment, etc.
So, when presented with options of which hospital to go to, C went to the one that had provided the most compassionate and efficient service in the past. And it was a good decision. The surgeon, the staff and the helpful and compassionate ethos of the hospital were exemplary, making the procedure so much easier.
We did not have to choose with our vets. They have looked after Gussie for all fourteen years of her life (and our other pets). Although any vet around here would probably offer the same solution to a problem, whether cat flu or Cushing's disease, our vets would always treat our pets (and us) with professionalism, compassion and care.
And the attention we have received from friends and family has been as incredible as that we received from our professional connections.
Focus on how, not what, you deliver.
So, these two sad and challenging weeks have strengthened my opinion that people make a difference, not products or services. However, what truly speaks truth to this viewpoint is the sense of purpose and fulfilment that I have seen in all those who were there for us, as they make a real difference in our lives and the lives of others.
I wonder how these stories speak to you. You have probably been on the receiving end of good and bad experiences. But have you noticed the difference in the underlying attitudes of those who deliver to you? It's always worth digging to discover how people think and feel. Are they calm, fulfilled, happy, or stressed, ground down and unfulfilled?
What does that tell you when you deliver rather than receive? I would suggest that being helpful, compassionate and empathic is much more favourable for you and your recipient than the other way around.
Other attributions and references
Read a tribute to Augusta at https://wordsnotdeeds.co.uk/rip-augusta/
Work for meaning or money
Even successful entrepreneurs sometimes wish their businesses provided them with as much meaning in their lives as money
The Price of the Greater Good
Acting for the greater good gives meaning to our lives, which can be compromised if we use our actions to avoid other responsibilities.
Realistic expectations of healing from the spirituality, peace and community of Lourdes give it meaning, not the anticipation of cures.
What do you think?
Your views are important, and your fellow readers would love to hear your opinion,
so share your thoughts in the comments box below, and thank you for your time and generosity.
What do you think?
Your views are important, and your fellow readers would love to hear your opinion, so share your thoughts in the comments box below, and thank you for your time and generosity.